Shipping & 24–36 Hour Freshness Dispatch Policy — Apothecary Supply
Freshness and transparent delivery timelines come first. Every order placed on apothecarysupply.com is fulfilled by Apothecary Supply — Botanical & Agricultural Division of Valuexus LLC (7901 4th St N, Ste 300, St. Petersburg, FL 33702 • (813) 540-0872 • hello@apothecarysupply.com) across our 230-SKU × 8 Partner Farm & Steward Network (1,840 Audited Supply Lanes):
Summary of U.S. Shipping Rates, Handling & Transit Times
| Order Value Tier | Shipping Rate (USD) | Handling / Cut-Off Time | Transit Time & Carrier | Coverage Area |
|---|---|---|---|---|
| Orders Under $50.00 | $5.95 Flat Rate | 1–2 business days (Mon–Fri, 2:00 PM EST cut-off) | 2–5 business days via USPS Ground Advantage or UPS Ground | All 50 U.S. States |
| Orders $50.00 and Over | FREE ($0.00 USD) | 1–2 business days (Mon–Fri, 2:00 PM EST cut-off) | 2–5 business days via USPS Ground Advantage, UPS Ground, or Insured Freight | All 50 U.S. States |
- Handling Time (1–2 Business Days): All in-stock botanicals, extracts, seeds, and restoration supplies are barrier-sealed from climate-controlled master lots within 24–36 hours (1–2 business days, Monday–Friday) of order placement.
- Transit Time (2–5 Business Days): Standard domestic transit takes 2–5 business days via tracked USPS Ground Advantage or UPS Ground across all 50 U.S. States. Total delivery window from order placement to doorstep is 3–7 business days.
- Flat Shipping Rate & Free Shipping Threshold: Orders under $50.00 ship for a flat rate of $5.95 USD. All orders of $50.00 USD and over ship FREE ($0.00 USD).
- Multi-Origin Freshness Parcels ($0 Extra): Each botanical ships from the verified U.S. partner facility holding the freshest in-specification lot of that exact Latin binomial; multi-item orders may arrive in separate tracked parcels at zero additional cost.
- Live Starter Plants & Nursery Stock (Mon–Wed Dispatch): Live starter plants and bare-root/plug nursery lots ship in breathable nursery-grade packaging on Monday–Wednesday dispatch windows to prevent weekend transit delays and are covered by our 100% Live-Arrival Guarantee.
- 90-Day Free Returns Summary: Every order is backed by our 90-Day 100% Money-Back Heritage Handshake Guarantee with Free Return Shipping ($0.00 return fee) by mail to 7901 4th St N, Ste 300, St. Petersburg, FL 33702 and 3–5 business day refund processing.
- FTC Mail Order Rule Compliance: Every shipment includes live carrier tracking emailed automatically upon dispatch. If any delay ever occurs, we notify you immediately with the option of a revised dispatch date or an immediate 100% refund.
90-Day 100% Money-Back Heritage Handshake Guarantee & Return/Refund Policy
Order with zero risk. Every purchase from Apothecary Supply — Botanical & Agricultural Division of Valuexus LLC (apothecarysupply.com) is protected by our 90-Day 100% Money-Back Heritage Handshake Guarantee with Free Return Shipping ($0.00 USD):
Key Return & Refund Terms (Google Merchant Center Verified)
| Return Window | 90 Calendar Days from the date of delivery |
| Return Shipping Cost | FREE ($0.00 USD — Prepaid Return Label Provided; Zero Restocking Fees) |
| Return Method | By Mail (Prepaid USPS / UPS return label emailed within 1 business hour) |
| Refund Processing Window | 3–5 Business Days credited back to your original payment method |
| Physical Return Address | Apothecary Supply — Returns Desk, 7901 4th St N, Ste 300, St. Petersburg, FL 33702 |
- 90-Day Unopened & Specification Guarantee: Any unopened pouch, jar, tincture bottle, seed packet, or commercial lot may be returned within 90 days of delivery for a full 100% refund of the purchase price to your original payment method.
- Damaged, Defective, or Off-Spec Lots (Immediate Replacement or Full Refund): If any item arrives damaged in transit or fails to match its stated Certificate of Analysis (COA) or organoleptic specification, email hello@apothecarysupply.com or call (813) 540-0872 within 90 days for an immediate replacement lot or 100% refund with zero return shipping cost ($0.00).
- 100% Live-Arrival Plant & Nursery Guarantee: All live starter plants, plugs, and bare-root nursery lots are covered by our Live-Arrival Guarantee—if a plant experiences transit damage upon arrival, send a photo within 48 hours of delivery for an immediate replacement or 100% refund.
- Keep the Bonuses Forever: Even if you request a return or refund, your complimentary Digital Botanical Preparation, Decoction & Monograph Reference Guide ($19.00 value) and Lot COA Dossier remain yours to keep forever.
- How to Initiate a Return or Refund: Email hello@apothecarysupply.com or call (813) 540-0872 (Mon–Fri 8:00 AM – 6:00 PM EST) with your order number. We issue your prepaid return shipping label ($0.00 fee) within 1 business hour and process all refunds to your original payment method within 3–5 business days.
The Apothecary Supply Handshake Standard: We do business the way great American trading houses always have—with a firm handshake, a warm smile, and work done with honor. By pairing modern sourcing technology with longstanding grower relationships across the country, we ship farm-sealed, lot-verified botanicals straight from the source at an honest price. We hold every shipment to an uncompromising standard, and if anything ever falls short, we step up immediately, own it without excuses, and make it right.
Verified Merchant Contact & Stewardship Desk
- Merchant Entity: Apothecary Supply — Botanical & Agricultural Division of Valuexus LLC
- Physical Headquarters & Return Address: 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States
- Customer Support & Lot COA Phone: (813) 540-0872
- Customer Support Email: hello@apothecarysupply.com (Institutional & Government RFQ Desk: bids@apothecarysupply.com)
- Customer Support Operating Hours: Monday–Friday, 8:00 AM – 6:00 PM EST (1-Hour Response SLA)
Direct Policy & Directory Links: Shipping Policy • Return & Refund Policy (90-Day Guarantee) • Privacy Policy • Terms of Service • Editorial & 4-Point COA Testing Policy • Contact Us • Complete 230-SKU HTML Sitemap • Catalog Directory
*These statements have not been reviewed by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.